Service après-vente
We guarantee all our products will be shipped out free of defects, damages and shall include all necessary parts; We offer 1-year warranty for all our items (main machine only). 3-month warranty for spare parts, do not include consumable/ disposable parts, like replacement bulbs, any glass pieces, filters and vacuum tubes; Damages caused by water, tampering, mishandling, abuse, or misuse of the appliance is not included in; For all products, the warranty is valid for one year. The warranty is effective once the machine is delivered from our warehouse; We refuse returning the goods without any quality defects. Like changing mind or don't like the items after receiving the goods; Veuillez nous contacter dans 7 days and return the parcel within 30 jours. Si cet article est en votre possession plus que 7 jours, it is considered to be used and we will not issue you a refund or replacement. Please pack the item well and MUST provide us tracking number, specific reason for the returning.
Expédition
We ship to confirmed order address only. Votre adresse de commande doit correspondre à votre adresse d'expédition. And we usually ship out the parcel in 3~7 days after order confirmation; China Post Air Mail usually takes about 15-35 jours de travail, but for some areas of Russia, Brésil, Biélorussie, Ukraine, Kazakhstan it may take over 40 jours de travail; Other commercial expresses like DHL, Tnt, FedEx, EMS etc., which usually take about 3~10 days; Please contact us to prolong the shipping time if it is running out, please DO NOT open dispute when the shipping time is over 5 jours; Weekends and holidays are NOT counted into the shipping time and it can be prolonged during holiday seasons; Si vous n'avez pas reçu votre envoi à l'intérieur 30 jours après la livraison, Veuillez nous contacter. We will track the shipment and get back to you ASAP; Frais d'importation & tax are buyer'responsabilité; We are not responsible for any accident, delay or other issue which caused by shipping services.
Color Difference
Product’s color may vary due to different monitor display. Please do not place the order if you have concern about this; If the item is returned due to color differences, we WILL NOT pay for the returning cost.
Retour
After your collection, we’d appreciate if you can take a few moments to leave us feedback; Your satisfaction is our No.1 priority. We value your feedback to enable us to improve services to you. We strive to make every sale safe, rapide, and worthy of your 5-star ratings. Please CONTACT US before leaving any neutral, negative feedback or opening dispute. We understand your concerns, we will do our best to help you out. If there is any problem with your order, N'hésitez pas à nous contacter, we’ll be here all the time to be of an assistance.
Paiement
Nous acceptons Alipay, Paypal, West Union, TT. Toutes les principales cartes de crédit sont acceptées via le processeur de paiement sécurisé sans dépôt de processeur. Le paiement doit être effectué dans 3 jours de commande. Si vous le pouvez't checkout immediately after order submitting, Veuillez attendre quelques minutes et réessayer. For distributors, we offer special discount. Please contact me if you have any interests in reselling our machines.
Avis
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